Managing Conflict

Description

Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and reputational damage.

Unfortunately, from time to time, we all find ourselves in a conflict situation. Knowing how to effectively and confidently diffuse such situations is vital to reduce the risk of threatening or abusive behaviour in the workplace.

Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.

Typical Duration

20 – 40 minutes.

How It Works

Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the GTS Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.

Learners are assessed at the end of the course by multiple-choice questions.

Why Choose GTS E-learning?

We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for your learners is stimulating and engaging content they’ll respond to and, most importantly, remember.

Key elements of our e-learning courses are:

• interactive exercises/gaming
• media-rich content
• interactive 3D scenarios
• content provided by market leading experts
• relevant photography and illustrations
• multi-generational content and style

Try Our Courses

We’re happy to let our course speak for itself. Click on ‘Try our Courses’ you will then be asked to enter your details. Once you have entered your details you will be re-directed to a demo account.

How To Purchase

To ensure that course licences are sent to the right account, you will need to create and sign into your GTS e-learning account to purchase online.

If you already have an account, then please sign in below. If not, click on Create New Account to set up a new one.