Description
Customer services are the life-blood of an organisation.
Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
From setting customer expectations to generally making the customer feel valued, this course is a winner for customer services.
Typical Duration
1 – 2 hours
How It Works
Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the GTS Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.
Learners are assessed at the end of the course by multiple-choice questions.
Why Choose GTS E-learning?
We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for your learners is stimulating and engaging content they’ll respond to and, most importantly, remember.
Key elements of our e-learning courses are:
- interactive exercises/gaming
- media-rich content
- interactive 3D scenarios
- content provided by market leading experts
- relevant photography and illustrations
- multi-generational content and style
