Good customer service is good for business.
Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
Ensure customer service in your business hits the right note with an online training course from GTS e-learning.
Whether the GTS Level 2 Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.
From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.
- Customer service principles
- Customers’ needs and expectations
- Behaviour and interpersonal skills
- Responding to problems or complaints
Who is it aimed at?
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
No prior knowledge needed
1 – 2 hours
How It Works
Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the GTS Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.
Learners are assessed at the end of the course by multiple-choice questions.
Learners will receive a GTS e-learning completion certificate, which is downloadable upon successfully finishing the course.
Why Choose GTS E-learning?
We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for your learners is stimulating and engaging content they’ll respond to and, most importantly, remember.
Key elements of our e-learning courses are:
- interactive exercises/gaming
- media-rich content
- interactive 3D scenarios
- content provided by market leading experts
- relevant photography and illustrations
- multi-generational content and style
Try Our Courses
We’re happy to let our course speak for itself. Click on ‘Try our Courses’ you will then be asked to enter your details. Once you have entered your details you will be re-directed to a demo account.
How to Purchase
To ensure that course licences are sent to the right account, you will need to create and sign into your GTS e-learning account to purchase online.
If you already have an account, then please sign in below. If not, click on Create New Account to set up a new one.
You can also call us on 0131 516 3148
We provide price breaks on this e-learning course based on the total number of licences you purchase. To discuss what price breaks are available, please contact us on the number below.
Course licences can be purchased online or over the phone by calling us on 0131 516 3148
To ensure that course licences are sent to the right account, you will need to sign in to your GTS e-learning account to purchase online.
If you already have an account then please sign in below, if you do not then click on Create new account to set up a new one.