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According to government statistics, there are 15,000 fires in workplaces and places where people gather in England every year. That’s 40 fires a day. The costs associated with fire are significant from physical costs including destruction of property, loss of income and increased insurance premiums, through to immeasurable, profound costs including loss of life, severe injury and reputational damage.
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Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience. From setting customer expectations to generally making the customer feel valued, this course is a winner for customer services.
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Public confidence in terms of food safety is a major concern for any business in the food sector. With increasing public, media and legislative scrutiny, food businesses need to get it right first time, every time. Ensure your staff understand their role in maintaining food safety with a course written by one of the world’s leading food safety experts, Richard Sprenger, and accredited by the UK’s leading organisation for regulated food safety qualifications.
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The HSE estimates that workplace injuries cost the UK economy over £15 billion per year. Official figures estimate the cost to business at £3.2 billion with individuals losing approximately £8.6 billion. Effective training can reduce the potential risk of harm occurring in the workplace, and save you money.
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Most fires can be prevented. Everybody within the workplace has responsibility for fire safety. The key to avoiding fire within your business is understanding factors and behaviours within your business and carrying out a thorough assessment to minimise risk. This course will equip learners with the knowledge and skills to avoid the risk of fire in your business.
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The General Data Protection Regulation (GDPR) came into effect on 25 May 2018. It strengthens existing legislation on how businesses store and process data. Ensuring that your organisation is up to speed with the GDPR is essential, not only to protect your clients’ data, but also to protect your business from fines, penalties and reputational damage.